Service provider - Complaints

​Accessory warranty, product warranty, warranty:

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The Government 270/2020. (VI. 12.) Government Decree on the mandatory warranty for certain consumer durables 151/2003. (IX. 22.) Government Decree, as well as 249/2004 on the mandatory warranty for individual repair and maintenance services. (VIII. 27.) on the amendment of the Government Decree

§ 1 (1) 151/2003 on the mandatory warranty for certain consumer durables. (IX. 22.) Government Decree (hereinafter: R.) Section 2 (1) is replaced by the following provision:

"(1) The duration of the warranty:
a) one year in the case of a sale price of HUF 10,000 but not exceeding HUF 100,000,
b) two years in the case of a sale price exceeding HUF 100,000 but not exceeding HUF 250,000,
c) three years above the selling price of HUF 250,000.
Failure to meet these deadlines - with the exception of paragraph (4) - results in loss of rights."

(2) The following paragraphs (3) and (4) of Article 2 of R. are added:
"(3) If the consumer puts the consumer product into operation more than six months after handover, the start date of the warranty period is the day the consumer product was handed over.
(4) In case of repair of the consumer product, the warranty period is extended from the date of delivery for repair by the time during which the consumer could not use the consumer product as intended due to the defect."

The defect is not covered by the warranty if its cause occurred after the product was handed over to the consumer, so for example, if the defect

• unprofessional commissioning (unless the commissioning was carried out by the company or its representative, or if the unprofessional commissioning can be traced back to an error in the user and management instructions)

• improper use, disregarding the instructions for use,

• improper storage, improper handling, damage,

• elemental damage, natural disaster

caused.

In the event of a defect covered by the warranty, the consumer

• primarily - at your choice - you can demand repair or replacement, unless fulfilling the chosen warranty claim is impossible or if it would result in disproportionate additional costs for the company compared to fulfilling the other warranty claim, taking into account the value represented by the service in a flawless state, the gravity of the breach of contract and the warranty caused damage to the consumer's interests by fulfilling the request.

• if the company did not undertake the repair or replacement,   within the time limit corresponding to this obligation, it is unable to comply with the interests of the consumer, or if the consumer's interest in the repair or replacement has ceased, the consumer - according to your choice - you can request a proportional reduction of the purchase price, you can correct the error yourself at the company's expense or have it corrected by someone else, or you can withdraw from the contract. There is no room for cancellation due to an insignificant error.

The consumer can switch from the chosen right to another. He is obliged to pay the costs caused by the transfer to the company, unless the company gave a reason for the transfer, or the transfer was otherwise justified.

If the consumer requests a replacement within three working days of the purchase (commissioning) due to a malfunction of the product, the company cannot claim disproportionate additional costs, but is obliged to replace the product, provided that the malfunction prevents the intended use.

The repair or replacement must be carried out within an appropriate time frame, taking into account the characteristics of the product and the purpose expected by the consumer, while protecting the interests of the consumer. The company must endeavor to carry out the repair or replacement within fifteen days at most.

During the repair, only new parts may be installed in the product.

The part of the repair time during which the consumer cannot use the product as intended is not included in the warranty period. In case of replacement (repair) of the product or part of the product, the warranty period starts again for the replaced (repaired) product (product part) and for the defect that occurs as a result of the repair.

The costs related to the fulfillment of the warranty obligation are borne by the company.

Products with a fixed connection or heavier than 10 kg, or which cannot be transported as hand luggage on public transport - with the exception of vehicles - must be repaired at the place of operation. If the repair cannot be carried out at the place of operation, the disassembly and installation, as well as delivery and return, will be taken care of by the distributor.

The warranty does not affect the enforcement of the consumer's legal rights, especially those related to accessories and product warranties and compensation.

In the event of a consumer dispute, the consumer can also initiate the procedure of the conciliation board operating alongside the county (capital) chambers of commerce and industry.

The warranty claim can be asserted with the warranty card. In the event that a warranty certificate is not provided to the consumer, the conclusion of the contract shall be considered proven if the consumer presents the receipt proving the payment of the consideration - an invoice or receipt issued on the basis of the General Sales Tax Act. In this case, the rights arising from the warranty can be asserted with a receipt confirming the payment of the consideration.

 The consumer can enforce his warranty claim with the company.

19/2014 on the procedural rules for managing warranty and guarantee claims for things sold under the contract between the consumer and the company, when the company reports a quality complaint. (IV. 29.) According to § 4 of the NGM Decree (hereinafter: NGM Decree), he is obliged to take minutes - with the content specified therein (the protocol sample can be downloaded here) and provide a copy thereof to the consumer immediately and in a verifiable manner.
When accepting the product for repair, the company or the repair service (service) is obliged to hand over a certificate according to § 6 of the NGM regulation (the acknowledgment sample can be downloaded here).

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